Delivery Information

Delivery Information

For worldwide orders:-

£12 is the standard charge to every country - this is not an accurate postage quote for each country. When you have ordered, I will get a postage quote & contact you via the email address you have provided at the time of ordering. I will advise you of the postage quote price. If you wish to proceed with the order, you will either need to pay the amount quoted for additional postage, or will be partially refunded if you have over-paid. I will attempt to make contact with you twice re the postage quote, if i receive no reply after 7 days I will fully refund & cancel your order.

Lost Parcels:-

If your parcel has not arrived after 7 working days, please message me & I will track your parcel. In the event that your parcel has been lost, I can claim for this from (eg post company) after 2 weeks. We put are return address on all parcels. A replacement will be sent only if your parcel is lost. If your parcel has been signed for, (we can view the signature) a replacement will not be sent under any circumstances.

Damaged Parcels:-

If your parcel has arrived & an item is broken, please let me know within 24 hours, as I will need to claim from the postal service who caused the damage. This will need to be an email with photographic evidence of the damaged item. Without photographic evidence a refund or replacement will not be offered. When you have sent your email with a photograph of the damaged item, allow me 24 hours to reply & suggest a way forward - this will either be a refund or replacement. Please send any emails to sales@luxmeltscandles.co.uk

Delays:-

We cannot be held responsible for delays that have arisen after we have shipped your parcel - this is completely out of our control.

Why is shipping so expensive?

Very rarely do any of are parcels arrived damaged, which is good for you, & great for us too! All parcels are securely wrapped with plenty of bubble wrap, tissue paper, & are either boxed, bagged, or both! postage companies charge £3.90 for the postage ticket alone, & secure packaging is pricey too, but we would rather your parcels arrive safely.

Royal Mail 2nd Class Signed for (3-5 working days):
- £4.05 for parcels weighing 1.99kg & below
- £9.50 for parcels weighing 2kg & over

Royal Mail 1st Class Signed for (1-3 working days):
- £5.50 for parcels weighing 0.99kg & below
- £7.25 for parcels weighing 1.99kg & below
- £12.50 for parcels weighing 2kg & over

Royal Mail Special Delivery Guaranteed Next Day (by 1pm):
- £9 for parcels weighing 0.99kg & below
- £11.95 for parcels weighing 1.99kg & below